SkillSoft

Business Skills Collections | SkillSimulations™

Practice Makes Perfect

A new customer service rep – the first week on the job - receives a phone call from a frustrated client. Or your lead project manager needs to develop and negotiate a new corporate telecommuting program. Skills to meet these challenges may have been learned in your e-learning program - but now comes the real test – performing skills on the job. If only there was an opportunity to practice new skills in a “safe” environment – before you put them to the test in a real situation. With SkillSimulations from SkillSoft, you now can do exactly that!

SkillSims let you step into a realistic scenario in which you can practice newly learned skills safely – before you put them to work in a real business situation. You will interact with other people and evaluate information presented through phone calls, e-mails, and via your coworkers. Just as in real life, you’ll dig for information, interpret clients’ concerns, and make choices and judgment calls that will have business consequences later on. You’ll use desktop tools, such as your PC, file folder, logs, SkillSoft course topics, and job aids. Work your way through several 5 to 10 minute interactions and then receive feedback on your choices. Practice in a safe but authentic environment when and where you need it.

SkillSimulation Features:

Key instructional design strategies include defined performance goals, the ability to practice skills at the application level, and targeted and timely feedback.
Graphical interface offers interactivity and authenticity - your choices are reflected in changes in characters’ expressions and supported by crafted, real office environments. Animation indicates tools and options available for use.
Supplemental information via phone conversations, e-mails, PC files, and v-mail enhances the richness and authenticity of your simulation experience.
Links to SkillSoft course topics allow access to course information while applying the skills.
Performance feedback is specific to simulation objectives.
Score and Explore modes give you the opportunity to test yourself or get immediate feedback on each choice as it’s presented.

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